Fachai Gaming Privacy Policy

When you register and use fachai gaming, we collect personal information that is necessary to operate your account, process PHP transactions, and comply with identity verification requirements. The information we collect falls into a few clear categories:

We do not collect credit card numbers or cryptocurrency wallet information — these are not accepted payment methods on fachai gaming.

Every piece of information fachai gaming collects has a specific purpose. We do not use your data for unrelated commercial activities, and we do not sell personal data to third-party marketers.

• Account management: Creating, maintaining, and securing your player account
• Identity verification: Completing KYC to enable PHP withdrawals to your verified accounts
• Transaction processing: Handling PHP deposits and withdrawals via GCash, Maya, and local bank transfer
• Fraud prevention: Detecting suspicious activity, duplicate accounts, and potential misuse of the platform
• Security: Sending OTP verifications, flagging unusual login attempts, protecting your balance
• Customer support: Responding to your queries and resolving account issues
• Platform improvement: Understanding how players use different features so we can improve the experience
• Responsible gaming: Monitoring usage patterns that may indicate problem gambling behaviours

fachai gaming stores player data on secured servers protected by SSL encryption. Data in transit between your browser and our platform is encrypted using industry-standard TLS protocols. Access to personal data is restricted to authorised team members who require it to perform their specific functions.

Financial information related to GCash, Maya, or bank transfer details is handled with additional access controls. We do not store full payment credentials — only the reference details necessary to process and reconcile PHP transactions.

• SSL/TLS encryption on all data in transit
• Server-side encryption for data at rest
• Role-based access controls — staff only see data relevant to their function
• OTP-based verification for sensitive account actions
• Regular internal security reviews

No system is completely immune to security incidents. In the event of a data breach that may affect your personal information, we will notify affected players in accordance with applicable data protection requirements.

fachai gaming does not sell your personal data. We share it only in the limited circumstances described below, and only to the extent necessary for each purpose:

• Payment processors: GCash, Maya, and Philippine banking partners receive only the transaction data needed to process your PHP deposits and withdrawals
• KYC verification services: Your identity documents may be processed by third-party verification providers to confirm your identity before withdrawals
• Legal compliance: We may disclose information where required by Philippine law, court order, or lawful authority request
• Fraud and security: Where necessary to investigate confirmed or suspected fraud, account abuse, or illegal activity

All third parties who process your data on our behalf are required to handle it securely and to use it only for the specific purpose for which it was shared.

fachai gaming uses cookies — small text files stored in your browser — to keep your session active, remember your preferences, and understand how players navigate the platform. We use the following types:

• Essential cookies: Required for the platform to function — keeping you logged in, maintaining your session state, and enabling secure OTP flows
• Functional cookies: Remembering settings like language preference and game display options
• Analytics cookies: Understanding which features are used most often, page load performance, and session flows — this data is aggregated and does not identify you individually

You can manage or disable non-essential cookies through your browser settings. Note that disabling essential cookies will affect your ability to log in and use the platform normally.

As a player on fachai gaming, you have meaningful rights over the personal information we hold about you. These rights are in line with Philippine data privacy principles:

• Right to access: Request a copy of the personal data we hold about you
• Right to correction: Ask us to correct any inaccurate or outdated information in your account
• Right to object: Object to certain types of processing, including use of your data for analytics
• Right to deletion: Request that your personal data be deleted, subject to legal retention obligations and active account status
• Right to portability: Receive your data in a structured, commonly used format where technically feasible

To exercise any of these rights, contact us at the support email address in the footer of this page. We will respond within a reasonable timeframe and may need to verify your identity before actioning a request.

We keep your personal data for as long as your account is active and for a period thereafter as required by applicable law or legitimate business need. Specifically:

• Account and registration data is retained for the lifetime of the account plus a standard post-closure period
• KYC identity documents are retained for the minimum period required under applicable Philippines regulations
• Financial transaction records are kept for the period required for accounting and audit purposes
• Support communications are kept for a reasonable period to resolve disputes and improve service

When data is no longer required and no legal obligation applies, it is securely deleted or anonymised.

fachai gaming is strictly for players aged 21 years and older. We do not knowingly collect personal information from anyone under 21. If we discover that an account was registered by an underage individual, the account will be closed immediately and any personal data collected will be deleted.

If you believe a minor has registered on the platform, please contact us at the support email address in the footer so we can investigate and take appropriate action.

We may update this Privacy Policy from time to time to reflect changes in how we operate, changes in applicable Philippine data protection requirements, or improvements to our practices. When we update this page, the "Last updated" date at the top will change.

Continuing to use fachai gaming after a policy update constitutes your acceptance of the revised terms. We recommend checking this page periodically, especially if you are a regular player.

If you have questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, please reach out to us. Our support team handles all privacy-related queries in English.

Contact email: [email protected]

We aim to respond to all privacy-related enquiries within a reasonable business timeframe. For requests involving access to or deletion of personal data, we may need to verify your identity before proceeding.